Frequently Asked Questions

Please refer to our Jewelry Care Guide for instructions on how to properly care for and maintain your jewelry.

Yes, all of our jewelry is nickel-free.

925 sterling silver is a metal alloy used in jewelry and decorative household objects. Traditionally, it is 92.5% silver, and 7.5% copper. Occasionally, other metals account for 7.5%, but the 925 hallmark will always indicate 92.5% silver purity.

You can find the hallmark 925 or some variation of the word sterling stamped in a discreet place like the back of a pendant or inside a band. If it’s particularly small, a jeweler’s loupe or magnifying glass may be helpful in spotting the sterling silver 925 stamp and other jewelry hallmarks.

Gold plating is a process where a thin layer of gold is bonded onto a base metal. It is the best quality jewelry you can get short of buying solid gold. For people who want a cheap, high quality alternative to solid gold, 18K Gold plated jewelry is the answer.

Any jewelry made with copper such as Sterling Silver items can tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals. This means the finish can potentially leave behind a surface mark on the skin when worn. This coloration easily washes off with warm water and a mild soap.

Any side effect caused by the natural properties found in our jewelry is temporary, unavoidable and not valid for a refund.

It is a common belief that genuine silver does not darken. This is in fact a myth, and all silver darkens and it is a completely natural process. Darkening confirms that the silver is genuine, but it is not a good way to check the purity of silver because darkening takes place over a long period of time.

Whether it is 925 silver or any other silver, the process of darkening is a result of the oxidation of the metal as a reaction to sulfur oxide. Sulfur compounds are found in air and water, and the more polluted they are, the higher the concentration.

Regardless of the silver content in your jewelry, darkening may indicate negative changes in the human body as some diseases or conditions may affect the chemical composition of sweat—especially the secretion of sulfur compounds. Therefore, contact with sweat can cause changes in the appearance of your jewelry.

If you do see a slight blackening in your piece it is nothing to be alarmed about and the ring can easily be brought right back to it's shining self with a jewelry polishing cloth. You can view our Jewelry Care Guide for instructions on how to properly care for and maintain your jewelry.

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